Symptoms
We are unable to export the GnuPG private key via cPanel’s Encryption module with the following error occurring:
Error: The key failed to load due to an error: The system failed to export the GPG key “$key_id”.
Description
This is caused by using a non-default server locale.
We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-49826. Follow this article to receive an email notification when a solution is published in the product.
Workaround
Set the server locale back to the default with the following:
localectl set-locale LANG=en_US.UTF-8You will then need to restart systemd-localed.service and cprsvd:
systemctl restart systemd-localed.service
/scripts/restartsrv_cpsrvd --hard
As an alternative, you can also use the UAPI function export_secret_key:
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