SiteJet Builder access via cPanel error - "Failed to create a Sitejet account associated with your cPanel account."

Symptoms

Attempting to access Sitejet for a cPanel user shows the following error:

CONFIG_TEXT: Failed to create a Sitejet account associated with your cPanel account.

Cause

The most common cause is for the account to already have an account with Sitejet, however, the Sitejet API key is missing from the cPanel account's userdata. This can occur if a user accessed Sitejet, and then a backup restore was performed for the account.

Resolution

The only method of recovery is to retrieve the key from the Sitejet developers. Please submit a request to cPanel Technical Support for further assistance if this error is encountered.

How To Open a Technical Support Ticket