Notification: The Apache PHP-FPM service is down

Symptoms

You receive a notification stating, "The Apache PHP-FPM service is down."

Cause

This issue often occurs when a domain's PHP-FPM configuration is missing or corrupt. Rebuilding the configuration and restarting the apache_php_fpm service will correct this issue.

Resolution

1. Access the server's command line as the root user via SSH or Home / Server Configuration / Terminal through your WHM.
2. Run the following command.
   # /scripts/php_fpm_config --rebuild
3. Restart the apache_php_fpm service.
   # /scripts/restartsrv_apache_php_fpm

CPANEL_INFO: If you experience any issues rebuilding or restarting PHP-FPM, please open a support ticket with cPanel Technical Support, and we will be happy to assist you.

Additional resources

apache_php_fpm fails to start with "ERROR: [pool domain_tld] the chdir path '/home/username' does not exist or is not a directory"