Apache Status displaying "Failed to receive status information from Apache." when using a custom Apache template

Symptoms

Apache Status is displaying "Failed to receive status information from Apache."

Cause

In cPanel v136, the whm-server-status endpoint was obfuscated for security purposes, and WHM now expects this obfuscated URL. If you are using a custom Apache template where you do not have this change forwarded, this issue will occur.

Resolution

1. Access the server as the root user via SSH or the Terminal in WHM.

2. Open the local Apache template file with your preferred text editor.

   # vi /var/cpanel/templates/apache2_4/ea4_main.local

3. In this file, locate the section regarding the status_module.

4. Update this module's section to the following:

   CONFIG_TEXT: <IfModule status_module>
      # This is used by the WHM 'Apache Status' application
   [% IF whm_server_status_key -%]
      <Location /[% whm_server_status_key %]>
   [% ELSE -%]
      <Location /whm-server-status>
   [% END -%]
          SetHandler server-status
          Order deny,allow
          Deny from all
   [%  IF options_support.APR_HAVE_IPV6 -%]
          Allow from 127.0.0.1 ::1
   [%  ELSE -%]
          Allow from 127.0.0.1
   [%  END -%]
          <IfModule security2_module>
              SecRuleEngine Off
          </IfModule>
          <IfModule security3_module>
             modsecurity_rules 'SecRuleEngine Off'
          </IfModule>
      </Location>
   [%  IF serve_server_status -%]
      <Location /server-status>
          SetHandler server-status
          Order deny,allow
          Deny from all
          Allow from [% allow_server_info_status_from %]
      </Location>
   [%  END -%]
   </IfModule>

5. Rebuild and restart Apache:

   # /scripts/rebuildhttpdconf && /scripts/restartsrv_httpd