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Apache Status displaying "Failed to receive status information from Apache." when using a custom Apache template

Kyle Klotz
  • Updated

Symptoms

Apache Status is displaying "Failed to receive status information from Apache."

Cause

In cPanel v136, the whm-server-status endpoint was obfuscated for security purposes, and WHM now expects this obfuscated URL. If you are using a custom Apache template created before the update, or trying to access the old url with a third party tool, it will generate an error instead.

Resolution

Create a new template to reference the obfuscated URL, or a template to use the old static URL.

Using the Secure URL
  1. Access the server as the root user via SSH or the Terminal in WHM.

  2. Open the local Apache template file with your preferred text editor:

    # vi /var/cpanel/templates/apache2_4/ea4_main.local

    CPANEL_INFO: If you do not yet have a local template file, use the instructions here to create one:
    How can I customize the Apache Virtual Host templates?

  3. In this file, locate the section regarding the status_module.

  4. Update this module's section to the following:

    CONFIG_TEXT: <IfModule status_module>
       # This is used by the WHM 'Apache Status' application
    [% IF whm_server_status_key -%]
       <Location /[% whm_server_status_key %]>
    [% ELSE -%]
       <Location /whm-server-status>
    [% END -%]
           SetHandler server-status
           Order deny,allow
           Deny from all
    [%  IF options_support.APR_HAVE_IPV6 -%]
           Allow from 127.0.0.1 ::1
    [%  ELSE -%]
           Allow from 127.0.0.1
    [%  END -%]
           <IfModule security2_module>
               SecRuleEngine Off
           </IfModule>
           <IfModule security3_module>
              modsecurity_rules 'SecRuleEngine Off'
           </IfModule>
       </Location>
    [%  IF serve_server_status -%]
       <Location /server-status>
           SetHandler server-status
           Order deny,allow
           Deny from all
           Allow from [% allow_server_info_status_from %]
       </Location>
    [%  END -%]
    </IfModule>

  5. Rebuild and restart Apache:

    # /scripts/rebuildhttpdconf && /scripts/restartsrv_httpd

Reverting to the Static URL

CPANEL_WARN: Using the old static URL is not recommended. Please use the obfuscated secure URL unless you have a specific requirement for the old static URL.

  1. Access the server as the root user via SSH or the Terminal in WHM.

  2. Open the local Apache template file with your preferred text editor:

    # vi /var/cpanel/templates/apache2_4/ea4_main.local

    CPANEL_INFO: If you do not yet have a local template file, use the instructions here to create one:
    How can I customize the Apache Virtual Host templates?

  3. In this file, locate the section regarding the status_module.

  4. Update this module's section to the following:

    CONFIG_TEXT: <IfModule status_module>
         # This is used by the WHM 'Apache Status' application
         <Location /whm-server-status>
           SetHandler server-status
           Order deny,allow
           Deny from all
    [%  IF options_support.APR_HAVE_IPV6 -%]
           Allow from 127.0.0.1 ::1
    [%  ELSE -%]
           Allow from 127.0.0.1
    [%  END -%]
           <IfModule security2_module>
               SecRuleEngine Off
           </IfModule>
           <IfModule security3_module>
              modsecurity_rules 'SecRuleEngine Off'
           </IfModule>
       </Location>
    [%  IF serve_server_status -%]
       <Location /server-status>
           SetHandler server-status
           Order deny,allow
           Deny from all
           Allow from [% allow_server_info_status_from %]
       </Location>
    [%  END -%]
    </IfModule>

  5. Rebuild and restart Apache:

    # /scripts/rebuildhttpdconf && /scripts/restartsrv_httpd

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