Restore an account from a backup file on the server

Question

How do I restore an account from a backup file stored on the server?

Answer

The Transfer or Restore a cPanel Account screen in WHM / Transfers allows you to restore from a file that exists on the server.

Before Starting

In order to use a file on the server, it must conform to one of these file name formats:

• cpmove-{USER}
• cpmove-{USER}.tar
• cpmove-{USER}.tar.gz
• {USER}.tar
• {USER}.tar.gz
• backup-{MM.DD.YYYY}{HH-MM-SS}{USER}.tar
• backup-{MM.DD.YYYY}{HH-MM-SS}{USER}.tar.gz
• backup-{MM.DD.YYYY}_{HH-MM-SS}_{USER}.tar
• backup-{MM.DD.YYYY}_{HH-MM-SS}_{USER}.tar.gz

Additionally, the file must exist in one of the following locations on disk:

• /home
• /home2
• /home3
• /root
• /usr
• /usr/home
• /web

Procedure

1. Access your server using WHM as the root user.
2. Navigate to WHM / Transfers / Transfer or Restore a cPanel Account. 
3. Select Restore from a local cpmove file option to restore an account with an existing cpmove file on the server.
4. Choose Select a File, then select the cpmove file on the server to use for the restoration, or manually enter the path to the file.
5. Select the option to Replace All Matching A Records or cPanel-provided A Records.
6. Click Restore. The Account Restore interface will appear as the system begins the account restoration process. You can use this interface to monitor the restoration progress.

Note: The server should have free space equal to double the uncompressed size of the account plus 1 GB.