Website still showing suspended after account was unsuspended

Symptoms

You may see websites under an account still showing suspended after the account is unsuspended.

Description 

This can be caused by the following.

• Apache failing to gracefully restart during the unsuspension process.
• The unsuspension process being interrupted.
• Cached redirect or direct loading of the suspendedpage.cgi URL

Workaround

1) Force suspend the account, so that it can be unsuspended again.

/scripts/suspendacct $user --force

2) Unsuspend the account.

/scripts/unsuspendacct $user

3) Stop Apache.

/scripts/restartsrv_apache --stop

4) Start Apache.

/scripts/restartsrv_apache --start

5) Check website's base URL using private browsing mode.