Question
Why is the Transfer Tool unable to fetch an account list from a Plesk server?
Answer
This is caused by the Plesk server being unable to authenticate to the MySQL CLI (Command Line Interface) as root. You can verify this by running the following command on the Plesk server:
mysql
If there is an ERROR in regards to access being denied, you want to ensure that the password specified within /root/.my.cnf is the same as the password from the contents of /etc/psa/.psa.shadow.
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