Symptoms
Clicking Validate on remote destination in Backup Configuration fails on RHEL 10+ servers (AlmaLinux 10).
Description
While attempting to create a cPanel backup with a remote destination and attempting to validate, it will possibly fail validation with the following error:
Error: Validation for transport “nova.siteocity.com” failed:
Can't ssh to backup2.siteocity.com: unable to establish master
SSH connection: master process exited unexpectedly at
/usr/local/cpanel/Cpanel/Transport/Files/Rsync.pm line 261.Manually validating the remote destination works fine:
whmapi1 backup_destination_validate id=UNIQUE_ID disableonfail=0
---
data:
id: UNIQUE_ID
metadata:
command: backup_destination_validate
reason: OK
result: 1
version: 1
We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-52616. Follow this article to receive an email notification when a solution is published in the product.
Workaround
None known of at this time.
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