Account transfer or backup results in: The system failed to read up to 64 KB from a file handle because of an error: Is a directory

Symptoms

When running an account backup or transferring an account to a new server using the Transfer Tool, you receive an error similar to the following:

CONFIG_TEXT: Copy userdata...Cpanel::Exception::IO::ReadError/(XID gd595p) The system failed to read up to 64 KB from a file handle because of an error: Is a directory
at /usr/local/cpanel/Cpanel/Autodie/CORE/sysread.pm line 50.
    Cpanel::Autodie::sysread_sigguard(GLOB(0x3326e90), "", 65535) called at /usr/local/cpanel/Cpanel/SimpleSync/CORE.pm line 173
    eval {...} called at /usr/local/cpanel/Cpanel/SimpleSync/CORE.pm line 172
    Cpanel::SimpleSync::CORE::copy("/var/cpanel/userdata/cpaneluser/scope", "/home/cpmove-cpaneluser/userdata/scope", 488, 0) called at /usr/local/cpanel/Cpanel/SimpleSync/CORE.pm line 117
    Cpanel::SimpleSync::CORE::syncfile("/var/cpanel/userdata/cpaneluser/scope", "/home/cpmove-cpaneluser/userdata/scope", undef, 1, undef) called at /usr/local/cpanel/Cpanel/Pkgacct.pm line 203
    Cpanel::Pkgacct::syncfile_or_warn(Cpanel::Pkgacct=HASH(0x2f7cbf8), "/var/cpanel/userdata/cpaneluser/scope", "/home/cpmove-cpaneluser/userdata/scope") called at /scripts/pkgacct line 2040
    Script::Pkgacct::__ANON__() called at /scripts/pkgacct line 2059
    Script::Pkgacct::backup_userdata_for_user("cpaneluser", "/home/cpmove-cpaneluser", Cpanel::Output::Pkgacct=HASH(0x2efc8b8), Cpanel::Pkgacct=HASH(0x2f7cbf8)) called at /scripts/pkgacct line 784
    Script::Pkgacct::script("Script::Pkgacct", "cpaneluser") called at /scripts/pkgacct line 159
    Script::Pkgacct::__ANON__() called at /usr/local/cpanel/3rdparty/perl/542/cpanel-lib/Try/Tiny.pm line 100
    eval {...} called at /usr/local/cpanel/3rdparty/perl/542/cpanel-lib/Try/Tiny.pm line 91
    Try::Tiny::try(CODE(0x2ec93b0), Try::Tiny::Catch=REF(0xd5f308)) called at /scripts/pkgacct line 169

Cause

This error occurs due to the introduction of the "scope" directory within a cPanel user's "userdata" directory. For example: /var/cpanel/userdata/cpaneluser/scope/

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-50845. Follow this article to receive an email notification when a solution is published in the product. 

Resolution

You may disregard the error as long as no other errors were reported during the backup or transfer. This error does not prevent backups from completing.