Logging in to cPanel reveals a permissions error for userdata

Symptoms

Opening cPanel for a user reveals an error:

CONFIG_TEXT: chmod(0644, /var/cpanel/userdata/username/scope/inproductsurvey/username) failed: Operation not permitted at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 431.

Cause

Incorrect permissions on /var/cpanel/userdata/username/scope/inproductsurvey/username will cause this error.

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-53207. Follow this article to receive an email notification when a solution is published in the product.

Where can I locate the cPanel changelogs?

Resolution

1. Log in to SSH as the root user, or use the WHM Terminal feature.

2. Run the following command to set permissions manually:

   # chmod 644 /var/cpanel/userdata/USERNAME/scope/inproductsurvey/USERNAME

   Note: Replace USERNAME with the cPanel username experiencing the issue.