While reviewing the AutoSSL logs, you can observe the following:
3:42:13 AM “cpaneluser” does not possess the required feature (“autossl”).
This occurs because the cPanel user does have the AutoSSL feature enabled. This is most likely due to AutoSSL being disabled in the Feature list assigned to the user:
To enable AutoSSL, you can enable the AutoSSL feature within WHM » Packages » Feature Manager » Feature Lists, select the feature list and press Edit:
Alternatively, you can enable AutoSSL for a single user: How to enable/disable AutoSSL for a single account