Emails quota exceeds hosting plan quota

Oualid

• July 18, 2023 07:23

Hi, I noticed when a customer of a 10 GB plan, can exceed this quota in his emails How to ensure that emails cannot exceed the general quota of the hosting plan? THANKS

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  andrew.n

  • July 18, 2023 14:54

  You can set a quote for the mailbox itself and a quote for the account as well. The email quota can be adjusted if you login to the cPanel account, go to Email Accounts and adjust the email account in question.

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  cPanelWilliam

  • July 18, 2023 15:11

  Hello! If your customer's email account has a large amount of email in the trash folder, this will allow them to exceed the email or account quota if your server is not configured to count trash towards the quota. We have an article below detailing how to ensure that trash is included in the quota:

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  Oualid

  • July 22, 2023 15:15

  Therefore, it is impossible to add a single quota in the package, for example 10 GB, and the customer cannot exceed these 10 GB for the whole of the sum of all his data (email, ftp, ...)

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  cPRex Jurassic Moderator

  • July 24, 2023 19:13

  As long as you ensure that trash is included in the quota, this should not be an issue. Yes, the quota applies to all areas of the account, so you can't have a certain quota just for email.

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