William Del Piero cPanel Staff
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Recent activity by William Del Piero-
Hi, Unfortunately, I don't believe there is a way to specifically disable 2FA for all webmail accounts with a grace period. You can toggle 2FA off for each webmail account individually in WHM > T...
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Hi, Did you use the cPanel ELevate script to perform the upgrade? If so, I recommend submitting a ticket so our team can take a closer look as this issue involves a downed service. Having server ...
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Hi, Were you using WP Manager to manage your WordPress installations? Normally, WP manager would be the only feature displayed under the applications section in cPanel. With that said, WP Manager...
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Hi, The following article details where to find the Apache error log: Where can I find the Apache error log Regarding the DirectoryMatch option, I'd suggest trying to include the directory to t...
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Hi, If you've blocked IPs that were performing an attack on port 2087, it could have resolved the issue. If the issue is no longer happening, you can review the sar logs to see if the load averag...
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Hi, If a ModSecurity rule is preventing your plugin from functioning properly, it is possible to disable the ModSecurity rule, or even disable the use of ModSecurity for the entire domain with th...
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Hi, Can you confirm whether you're using the cPanel-provided nginx? The /etc/nginx/conf.d/default_https.conf file doesn't appear to exist on my own VM with ea-nginx installed. If you're experie...
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Hi, You can use the Transfer Tool to transfer a Plesk account, but there are some caveats when it comes to email: Important notes about account transfers from Plesk We also recommend having t...
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Hi, What method were you using to download the backup? If the backup was downloaded via File Manager or the cPanel interface, it could encounter a timeout limit due to the large size of the backu...
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Hi, Have you noticed a high server load around the times that WHM was loading slowly? You may already know this, but WHM will report the 1, 5 and 15 minute load averages in the upper right corner...