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Webmail uploads fail after account was moved to a new partition

Mary Wior
  • Updated

Symptoms

 

File uploads fail in RoundCube and the cPanel error log shows:

 

PHP message: PHP Warning: File upload error - unable to create a temporary file in Unknown on line 0

 

 

Description 

 

This occurs because cPanel's internal PHP cannot find the upload directory for the account. 

 

We have seen this error on a server where PHP-FPM was enabled for cPanel (not for the account's websites).  When PHP-FPM for cPanel is enabled, you can check to see what upload directory is being attempted by looking in /var/cpanel/php-fpm.d/$USER.conf.  There is an entry like this:

 

php_admin_value[upload_tmp_dir] = "/home/$USER/tmp"

 

When a user is created on /home/ and then moved to a different partition, a symbolic link is created. This error occurs most often when the symbolic link is missing. 

 

 

Solution

 

Create the missing symbolic link.  If you moved the account from /home/ to /home2/ it would look like this:

ln -s /home2/$USER /home/$USER

 

 

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