Symptoms
When trying to log in to Roundcube, some users may encounter the following error:
# /usr/local/cpanel/3rdparty/php/83/bin/php-cgi: error while loading shared libraries: libsqlite3.so: cannot open shared object file: No such file or directory
[2026-05-14 15:19:33 +0000] warn [webmaild] The subprocess (php) exited with an error (ID 258106382171722): The subprocess reported error number 127 when it ended.
[2026-05-14 15:19:33 +0000] info [webmaild] Internal Server Error: "GET /cpsess012345678/3rdparty/roundcube/index.php HTTP/1.1" 500 Internal Error (ID 258106382171722)
Description
On May 13th, cPanel released the v124.0.38 update to address several CVEs. However, after updating, it is possible to encounter an issue logging in to Roundcube.
We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-53366. Follow this article to receive an email notification when a solution is published in the product.
Workaround
At this time, we recommend updating to cPanel v126 as this only affects servers using cPanel v124.
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