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Webmail fails with error "You do not have a user named emailuser@domain.tld"

Christopher Barnett
  • Updated

Symptoms

While attempting to access the webmail interface, you may see an error like the following.

Template::Exception:
[TYPE]=[undef]
[INFO]=[You do not have a user named "emailuser@domain.tld". at /usr/local/cpanel/Cpanel/API.pm line 261.
]
[TEXT]=[]
at cpanel.pl line 1126.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/webmailfor"..., 1) called at cpanel.pl line 4606
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/mail/webmailform.html.tt") called at cpanel.pl line 326

 

Description 

The error occurs when the email account's mailbox is missing or has incorrect permissions or ownership.

 

Workaround

  1. Access the server's command line via SSH or "Terminal" in WHM.
  2. Verify that the email user's email folder existence, ownership, and permissions. 
    stat /home/$cpuser/mail/$domain.tld/$user
    Please note that $cpuser, $domain.tld, and $user must be replaced with the cPanel username, domain name, and email username, respectively.
    • If the folder doesn't exist, use the mkdir command to create it. 
      mkdir /home/$cpuser/mail/$domain.tld/$user
    • If the folder is not owned by the cPanel user, use the chown command with the -R option to change the ownership recursively. 
      chown $cpuser. -R /home/$cpuser/mail/$domain.tld/$user
    • If the permissions are not set to 751 (rwxr-x--x), run the mailperm script. 
      /usr/local/cpanel/scripts/mailperm $cpuser

 

Additional resources

How to replace a user's missing mailbox

How to Fix Mailbox Permissions via Command-Line

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