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How to restore an account from your server backups

Sean Malen
  • Updated

Question

How do you restore an account from server backups?

 

Answer

You can restore an account from WHM or the command line.

WHM
  1. Log in to WHM as the root user.

  2. Navigate to Home / Account Functions / Backup Restoration.

    Screenshot of the Backup Restoration interface in WHM

  3. Select the User for the account you wish to restore and then choose the desired date from the calendar under Available Backup Dates. Alternatively, you can switch to the Restore by Date tab to reverse this selection.

    Screenshot demonstrating selecting a user and date from the available list.

  4. Confirm the Options for the restore are configured as desired.

    Screenshot of the available restore options.

  5. Click the Add Account to Queue button.

  6. Start processing the queue by clicking the Restore button at the bottom of the interface.

    Screenshot of the Pending Restore Queue.

Command Line
  1. Log in to the server via SSH or WHM's Terminal as the root user.

  2. Run the following command: 

    # /scripts/restorepkg PATH_TO_BACKUP

    Note: You need to replace PATH_TO_BACKUP with the location of the account backup file (e.g. /backup/2021-01-01/accounts/user.tar.gz).

You can monitor and review the restoration process in WHM when logged in as root by navigating to Home / Transfers / Review Transfers and Restores.

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