Skip to main content

We are currently experiencing a higher than average ticket volume and as such our responses may be delayed. If your cPanel license is purchased through a partner or a hosting provider you may receive faster support by reaching out to your provider first.

We're currently improving our systems to provide you with a new, more unified login experience.

Roundcube time outs instead of accessing user email account

Erhard Czving
  • Updated

Symptoms

Roundcube time outs instead of showing the inbox of the user.

Description 

One of the reasons for this issue is blocked inbound port 2080 on your server. Port 2080 is used by

Calendars and Contacts in cPanel.

You can check if you are affected by this issue by inspecting the following log in the affected cPanel user's home directory:

/home/CPANELUSER/logs/roundcube/errors.log

If you are affected by the issue, you will see the following:

tail /home/CPANELUSER/logs/roundcube/errors.log


[07-May-2021 11:44:01 Africa/Cairo] Failed connect to 1.2.3.4:2080; Connection timed out
[09-May-2021 12:10:30 Africa/Cairo] Failed connect to 1.2.3.4:2080; Connection timed out
[23-May-2021 09:33:27 Africa/Cairo] Failed connect to 1.2.3.4:2080; Connection timed out

Use nmap to confirm the issue:

How to use nmap to troubleshoot port connectivity issues

Workaround

Make sure that inbound TCP port 2080 is allowed in your firewall.

Related articles