How do I replace a user's missing mailbox?

Question

How do I replace a user's missing mailbox?

Answer

A user's mailbox may become missing due to malicious activity, file system corruption, or accidental deletion. The user's mail folders can be recreated. However, lost messages must be restored from a backup.

Note: In the following procedure, $cpuser, $domain.tld, and $user must be replaced with the cPanel username, domain name, and email username, respectively.

1. Access the server's command line as root via SSH or Terminal in WHM.

2. Create the email user's mail folder.

   # mkdir /home/$cpuser/mail/$domain.tld/$user

3. Set the folder ownership.

   # chown $cpuser. /home/$cpuser/mail/$domain.tld/$user

4. Set the folder permissions.

   # chmod 751 /home/$cpuser/mail/$domain.tld/$user

5. Run the mailperm script to recreate the mailbox folders.

   # /usr/local/cpanel/scripts/mailperm $cpuser