Symptoms
When checking webmail or opening BoxTrapper within cPanel, you may experience the following error in a popup:
A fatal error or timeout occurred while processing this directive.
Template::Exception:
[TYPE]=[under]
[INFO]=[Invalid offset: Host]
You may also see a similar error in the cPanel log:
[20XX-01-017 00:00:00 -0000] die [Internal Death while parsing ./frontend/jupiter/mail/showlog.html.tt 200832] Template::Exception:
[TYPE]=[undef]
[INFO]=[Invalid offset: Host]
[TEXT]=[]
at cpanel.pl line 1127.
Description
This error occurs when the timezone selected for the server is incorrect. Boxtrapper is unable to interpret the timezone setting correctly and generates an error.
Workaround
Setting a new timezone in WHM will correct the error:
- Log into WHM as the root user.
- Access "WHM / Server Configuration / Server Time" and select the appropriate time zone for your server.
- Select "Change TimeZone" to commit the selection.