Symptoms
The preview feature intermittently fails, showing a broken image instead of a thumbnail of the site, as if the website were unreachable.
Cause
WPTK and some Plesk functions use a service to generate screenshots to preview the website. However, the screenshot service is failing intermittently, causing the broken image to appear instead of the thumbnail. This doesn't mean the website is offline.
Resolution
The issue is currently under investigation, and no action is required at this time. Once the matter has been resolved, screenshots will be displayed again. Please subscribe to this article for updates on this matter.
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