Symptoms
Attempting to use a backup transporter via Rsync destination reports a failure to validate. A similar error will occur.
Error: Validation for transport failed:
Can't ssh to rsync.net:
unable to establish master SSH connection:
bad password or master process exited unexpectedly at
/usr/local/cpanel/Cpanel/Transport/Files/Rsync.pm line 260.
Information on this issue can also be found at the below forum URL.
Description
cPanel backup transporter currently expects shell capabilities that may not be available for servers that will be used for remote backups. In the event, a server doesn't have full SSH an error can occur either when attempting to validate or upload backups.
For reference, the case number is CPANEL-46229. Follow this article to receive an email notification when a solution is published in the product.
Workaround
Utilize an Rsync account with full shell capabilities or an alternative remote backup solution for cPanel remote backup destinations.
Comments
1 comment
Update: We would like to thank you for your interest in this article/case and encourage your submissions as they are valuable to the ever-expanding development of cPanel & WHM. At this time, this particular issue has not been selected for action from our Development Team, as it may require more development resources than we can allot, or alters the direction cPanel envisions for the product. Submissions persist in our Issue Tracking System in the event the impact of the related issue grows or product direction changes. If you feel that this defect requires direct action, we strongly encourage you to submit a Feature Request to allow the cPanel Community to vote and support your cause.
Thank you again for helping us make cPanel & WHM the hosting platform of choice.
Article is closed for comments.