Symptoms
Sending an email to a forwarded email address will result in a bounce-back message, even though the email message was forwarded to the intended destination. Error messages similar to the following can be found in /var/log/exim_mainlog:
CONFIG_TEXT: LMTP error after RCPT TO:<username@domain.tld>: 550 5.1.1 <username@domain.tld>
User doesn't exist: username@domain.tld
Cause
This problem occurs when the forwarded email address was previously on the cPanel account but was removed improperly. The email address will not appear on the Email Accounts page in cPanel, but its mail directory still exists.
Resolution
- Log in to the server via SSH or WHM's Terminal as the
rootuser Move the forwarded email account's mail directory:
# mv -v /home/cpaneluser/mail/domain.tld/username{,.$(date +%s)
Note: "cpaneluser" and "username" must be replaced with the cPanel account's username and the email account's username, respectively.
Comments
0 comments
Article is closed for comments.