Symptoms
Quotas show incorrectly in WHM for users after configuring backups for /home.
Cause
If the backups are configured to be stored in /home on the machine, cPanel & WHM disables the quotas on that partition to improve server performance. This notification is provided in the output of the /scripts/fixquotas command on the system:
# /scripts/fixquotas
journaled quota support: kernel supports, user space tools
supports (available)
checking out /home/backup
The system will leave quotas disabled on /home in order to
prevent performance degradation.
You can also review this information in our documentation:
cPanel Documentation: Backup Configuration
Warning: To prevent performance degradation, the system automatically
disables quotas on non-root filesystems that contain a backup destination.
Resolution
Configure the server not to store backups in /home.
- Log in to WHM as
root. - Navigate to Home / Backup / Backup Configuration.
- Update the Default Backup Directory to a location outside of /home.
- Click Save Configuration.
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