Skip to main content

We're currently improving our systems to provide you with a new, more unified login experience.

Rejected RCPT - No such email address

Brian King
  • Updated

Symptoms

Incoming messages for local mail users are failing with the error 'rejected RCPT <mailuser@domain.tld>: No such email address.'

 

Description 

This error means that the Exim service is unable to locate the recipient for the message. This failure can result from invalid permissions on the local files or directories.

 

Workaround

To repair the local mail directory permissions, you can use the following script provided by the cPanel software. In the below example, you would replace $user with the cPanel account username that controls the mail user.

/scripts/mailperm --verbose $user

 

This can also be caused by invalid permissions on the accounts home directory but the above script does not check for this. If this does not correct the error, you will also want to ensure that this is set to 711 if FileProtect is enabled or 755 if disabled.

chmod 711 /home/$user

Related articles