Symptoms
When attempting to log in to the WHM or cPanel interfaces, the error "The login is invalid" is reported at the top of the page.
Cause
This error indicates that the credentials used in your authentication attempt were rejected. This is commonly caused by either entering an invalid password or by an authentication attempt being blocked by cPhulkd.
Resolution
- Confirm that the correct password is being used.
Log in as the
rootuser and run the following command to ensure that your IP is whitelisted in cPHulk:# /usr/local/cpanel/scripts/cphulkdwhitelist $IP
Note: Replace the example($IP) with your actual IP address.
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