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"Instance of Cpanel::Email::Privs destroyed without save" error appears on the Webmail landing page

Shoshana Billik
  • Updated

Symptoms

An error like this one appears on the Webmail landing page, as well as in the cPanel error log:

warn [Internal Warning while parsing ./webmail/paper_lantern/index.html
3332563] WARNING: Instance of Cpanel::Email::Privs destroyed without save().
Aborting transaction. at /usr/local/cpanel/Cpanel/Email/Privs.pm line 117.
at /usr/local/cpanel/Cpanel/Email/Privs.pm line 117.
Cpanel::Email::Privs::DESTROY(Cpanel::Email::Privs=HASH(0x317b930)) called
at /usr/local/cpanel/Cpanel/Transaction/File/BaseReader.pm line 60
eval {...} called at /usr/local/cpanel/Cpanel/Transaction/File/BaseReader.pm line 60

 

Description

This error is caused by a corrupted _privs.json file in the domain's mail directory:

[root@server]# python -m json.tool /home/$user/etc/$domain/_privs.json
No JSON object could be decoded

 

Workaround

Move aside the corrupted file. Make sure to replace $user with the username and $domain with the domain name:

mv -v /home/$user/etc/$domain/_privs.json /root

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