Symptoms
Attempting to create a new account on the server results in the following error:
Cpanel::Exception::IO::FileLockError/(XID revscn) The system failed to lock the immutable (+i) file “/etc/mailips” (as EUID: 0, EGID: 0 0) because of the following error: Permission denied at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 165.
Description
This error happens when the /etc/mailips file has the immutable (i) and/or append-only (a) attributes set which you can verify if it does by running the following command:
lsattr /etc/mailips
Workaround
You can remove the immutable and/or append-only attributes by running the following command:
chattr -ia /etc/mailips
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