Ticket Subject(s)
(paste the subject of the ticket here. upon adding the 4th ticket subject, submit article For Review after editing)
• From email missing in SSO
• hacked account
• [YSA] RoundCube database issue
• How to alias multiple email addresses in one email id?
Customer Request Summary
(in a sentence or two, describe the issue from the perspective of the customer)
• When logging in via SSO (cPanel user) into Roundcube, I can see all email accounts but only send from the cPanel email (default) account
• Customer needed to update the name of an email address.
• Signature in RoundCube Identities is not loading
• I want to send from multiple From addresses on a single account
Workarounds
(if no known workaround or no change to the existing workaround, simply link to the source ticket with a brief note such as "no workaround")
• https://cpanel.zendesk.com/agent/tickets/94459002 Create the email identities via the roundcube settings
• https://cpanel.zendesk.com/agent/tickets/94482936 [placeholder for next ticket we get about this issue]
• https://cpanel.zendesk.com/agent/tickets/94501443 We are trying to change the signature, but it's not working.
• https://cpanel.zendesk.com/agent/tickets/95352379 - use the identities in roundcube
Links to relevant information or resources
(optional and no restrictions on sources)
• https://docs.roundcube.net/doc/help/0.9/en_US/settings/identities.html
• [placeholder for source link]
• [placeholder for source link]
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