How to use Roundcube Identities

Ticket Subject(s)

(paste the subject of the ticket here. upon adding the 4th ticket subject, submit article For Review after editing)

• From email missing in SSO

• hacked account

• [YSA] RoundCube database issue

• How to alias multiple email addresses in one email id?

Customer Request Summary

(in a sentence or two, describe the issue from the perspective of the customer)

• When logging in via SSO (cPanel user) into Roundcube, I can see all email accounts but only send from the cPanel email (default) account

• Customer needed to update the name of an email address.

• Signature in RoundCube Identities is not loading

• I want to send from multiple From addresses on a single account

Workarounds

(if no known workaround or no change to the existing workaround, simply link to the source ticket with a brief note such as "no workaround")

• https://cpanel.zendesk.com/agent/tickets/94459002 Create the email identities via the roundcube settings

• https://cpanel.zendesk.com/agent/tickets/94482936  [placeholder for next ticket we get about this issue]

• https://cpanel.zendesk.com/agent/tickets/94501443 We are trying to change the signature, but it's not working.

• https://cpanel.zendesk.com/agent/tickets/95352379 - use the identities in roundcube

Links to relevant information or resources

(optional and no restrictions on sources)

• https://docs.roundcube.net/doc/help/0.9/en_US/settings/identities.html

• https://my.kualo.com/knowledgebase/37_roundcube-webmail-how-tos/433_using-multiple-identities-in-roundcube.html

• [placeholder for source link]

• [placeholder for source link]