Failed Monthly Billing

If we are unable to charge the credit card or Paypal on file the first thing to do in order to resolve the issue is to log in and update the payment on file or attempt to make a payment on the invoice manually. 

To update the payment on file

For Store Customers:

**Please note that we will only attempt to charge the credit card on file from the 1st through the 4th. Any updates to the primary card after the morning of the 4th will not result in an attempt at an automatic charge. A manual payment would need to be made following the process here.

1. Log in to your store account at https://store.cpanel.net/.
   
   
2.  Under Account Settings, click Payment Methods
   
   

3. Click Add New Credit Card to add a new card or Click the Edit button beside the card you would like to make changes to.
   
   

   4. To change the Default card Click on Set as Default to make a new card the default card.

For Partners to schedule automatic payments: 

**Please note that this will be effective the next month and will not affect any invoice currently due.

1. Log in to the Manage2 Interface 
2. Navigate to the Manage and Pay with Credit Cards option
3. On the far right of the Automatic Recurring Payment strip, click the Add New option and configure the options listed below:
   -When: Set Payment Posting date. This is the number of days prior to the invoice due date.
   -What: Set the Type of Charge associated with the scheduled payment.
   -Card Order: Priority associated with scheduled payment if there is more than one auto payment configured. 
   -Condition: Type of invoice collected. We recommend leaving this at the default setting.
   -How Much: Percentage of invoice or balance to be collected.
4. When completed, save the automatic payment by selecting the Add Recurring Payment option.

To make a manual payment

For Store Customers (First through 4th of the month Only)`:

1. Login to the Store Account
   
2. Click on Billing and then My Invoices
   
   
3. You should see an invoice that is due. Click on it to make payment 

For Partners: 

1. Login to Manage2
2. Under Manage and Pay with Credit Cards click Make Immediate Payment
3. Enter payment amount
4. Enter card security code (CVV)
5. Click Submit Payment