cPanel Partner NOC Refund Policy

WebPros maintains generally a “No-Refund” Policy, where a refund will be issued only under five main conditions, which are: Malfunctioning of Software, Billing Error, Double/Overpayment and Local Law.

Customers are required to control and manage their licenses using their portal account.  Audits must be performed for active licenses and non-required licenses on a regular basis to avoid overcharges. 

Active licenses associated with servers that are no longer in use will continue to be invoiced until they are canceled. 

Please note: Refunds or credits are not available for licenses that remain active without cancellation.

Additional information can be found in the following article: 

cPanel Partner NOC Invoice Preparation