No vhosts config data for user “$USER” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm

Symptoms

When attempting to unsuspend an account, access the account's cPanel, or remove a DNS zone, you encounter an error similar to one of the following:

CONFIG_TEXT: No vhosts config data for user “cpusername” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 86.

CONFIG_TEXT: (XID n67qde) “/usr/local/cpanel/scripts/xfertool” reported error code “255” when it ended: No vhosts config data for user “cpusername” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 86.

When attempting to backup the account, you encounter an error similar to the following:

CONFIG_TEXT: [2023-01-09 08:25:26 +0200] Copy userdata...opendir(/var/cpanel/userdata/cpusername): No such file or directory

Cause

The error occurs when the user's /var/cpanel/userdata/$USER folder is missing. The userdata folder must be restored from a backup.

Note: You will want to replace $USER with the actual cPanel account's username.

Resolution

Restore the account from a known good backup.

Additional Resources

How to restore an account from your server backups

How to Rebuild userdata Files: Rebuild from a recent backup