No vhosts config data for user “$USER” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm

Symptoms

When attempting to unsuspend an account, access the account's cPanel, or remove a DNS zone you encounter an error similar to one of the following.

No vhosts config data for user “cpusername” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 86.

(XID n67qde) “/usr/local/cpanel/scripts/xfertool” reported error code “255” when it ended: No vhosts config data for user “cpusername” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 86.

When attempting to backup the account, you encounter an error similar to the following.

[2023-01-09 08:25:26 +0200] Copy userdata...opendir(/var/cpanel/userdata/cpusername): No such file or directory

Description

The error occurs when the user's userdata folder is missing. The userdata folder must be restored from a backup.

Workaround

Restore the account from a known good backup.

Additional resources

How to restore an account from your server backups

How to Rebuild userdata Files: Rebuild from a recent backup