How to cancel your cPanel license
To cancel a license purchased through the cPanel Store follow these steps:
- Log in to your cPanel Store account
- Go to My Account > Manage Licenses
- On the far right of the line which includes the IP of the license you wish to cancel, click the drop-down menu
- Click Cancel License
- If you are outside of the 72-hour refund period, the license will be canceled at the end of the month.
Note: Once the license has been canceled, the IP will be suspended from the monthly billing for a period of 30 days.
There is a 72-hour refund period for all cPanel license purchases and renewals. If you cancel your license within 72 hours of purchase or renewal, a refund will automatically be initiated. Refunds can take 5-10 business days to complete. If you do not receive your refund after 10 days, please submit a request to our Customer Service Team.