How to cancel your license in the cPanel store
To cancel a license purchased through the cPanel Store follow these steps:
- Log in to your cPanel Store account
- Go to Orders/Licenses then View My Licenses
- Click on Active for the license you wish to cancel
- Click Request Cancellation
- On the 1st of the following month, the license will automatically expire and you will no longer be billed for the license.
Note: When a license is canceled, the IP will be suspended from prorated pricing for a period of 30 days. If you are a new customer, please contact Customer Service at: cs@cpanel.net
Refund Eligibility
There is a 72-hour refund period for all new cPanel license purchases. Please email cs@cpanel.net if you are within the first 72 hours after purchase and would like a refund. Refunds can take 5-10 business days to complete. If you do not receive your refund after 10 days, please submit a request to our Customer Service Team.
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