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Move New Spam to a Separate Folder (Spam Box) missing in cPanel Spam Filters interface

John Reyes
  • Updated

Symptoms

 

When navigating to cPanel >> Spam Filters, the "Move New Spam to a Separate Folder (Spam Box)" option is missing.

 

Description 

 

In order to use "Move New Spam to a Separate Folder (Spam Box)," the following setting must be enabled in WHM >> Tweak Settings:

 

Enable Apache SpamAssassin™ Spam Box delivery for messages marked as spam (user configurable)

 

And the following feature must be enabled in WHM >> Feature Manager for the feature list used by the package a cPanel account is configured to use: (See: How To Verify If a User Has Access To A Feature?)

 

Apache SpamAssassin™ Spam Box

 

Workaround

 

Enable the following setting in WHM >> Tweak Settings:

 

Enable Apache SpamAssassin™ Spam Box delivery for messages marked as spam (user configurable)

 

And ensure the following feature is enabled in WHM >> Feature Manager for the feature list used by the package a cPanel account is configured to use:

 

Apache SpamAssassin™ Spam Box

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