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Why don't I see the spam folder in my email client?

William Del Piero
  • Updated

Question

Why don't I see the spam folder in my email client?

 

Answer

One common reason this would occur is due to the use of POP3 instead of IMAP. The POP3 protocol only downloads email from the Inbox and the sent folders. If you are experiencing this issue and have configured your client to use POP3, this issue can often be resolved by configuring the client to use IMAP instead.

 

Another reason this might occur would be that the spam folder is not subscribed in the email account. In Roundcube, you can subscribe or unsubscribe to folders via "Settings / Folders".

 

Additional Resources

How to Manage Webmail Folders 

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