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MailScanner service fails to start after updating to cPanel & WHM version 132.

Ryland Robertson
  • Updated

Symptoms

After updating to cPanel & WHM version 132, the MailScanner service is failing to start with the following errors being reported:

systemd[1]: Starting MailScanner AntiSpam and AntiVirus...
MailScanner[84484]: [555B blob data]
MailScanner[84484]: BEGIN failed--compilation aborted at /usr/mailscanner/usr/sbin/MailScanner line 90.
systemd[1]: MailScanner.service: Control process exited, code=exited status=2
systemd[1]: MailScanner.service: Failed with result 'exit-code'.
systemd[1]: Failed to start MailScanner AntiSpam and AntiVirus.

 

Description

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-50201. Follow this article to receive an email notification when a solution is published in the product. 

 

Workaround

  1. Create a backup of the local.versions file:

    cp -a /var/cpanel/rpm.versions.d/local.versions{,.bak}

  2. Add the new target_setting for "perl542-mailscanner":

    /usr/local/cpanel/scripts/update_local_rpm_versions --add target_settings.perl542-mailscanner installed

  3. Remove the old target_setting for "perl536-mailscanner":

    /usr/local/cpanel/scripts/update_local_rpm_versions --del target_settings.perl536-mailscanner

  4. Update the cPanel provided packages with the following command:

    /scripts/check_cpanel_pkgs --fix

  5. Check the status of the MailScanner service, and restart the service to bring it back online:

    systemctl status MailScanner
systemctl restart MailScanner

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Comments

1 comment

Date Votes
  • Kyle Pinkley cPanel Staff

    Update: CPANEL-50201 is solved in the following WP Squared version(s) and newer:

    0

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