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Mail search fails for non-ASCII characters in Roundcube 1.6.14

Steven Sublett
  • Updated

Symptoms

After upgrading Roundcube to 1.6.14(cPanel 134.0.12), search for non-ASCII characters fails with the following error:

 
 
 

Cause

Roundcube Webmail search is unable to process non-ASCII characters after an update to version 1.6.14.
 
We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-52180. Follow this article to receive an email notification when a solution is published in the product. 

 

Resolution

cPanel version 134
  1. Log in to your server via SSH as root
  2. Open /etc/cpupdate.conf in your preferred text editor

  3. Edit the CPANEL line so that its value is 11.134.0.11 as in the following example:

    CONFIG_TEXT: CPANEL=11.134.0.11

  4. Save your changes

  5. Update cPanel:

    # /scripts/upcp

cPanel version 110
  1. Log in to your server via SSH as root
  2. Open /etc/cpupdate.conf in your preferred text editor

  3. Edit the CPANEL line so that its value is 11.110.0.91 as in the following example:

    CONFIG_TEXT: CPANEL=11.110.0.91

  4. Save your changes

  5. Update cPanel:

    # /scripts/upcp

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