Introduction
You may encounter an issue with Roundcube that cannot be solved by traditional troubleshooting methods and requires reinstalling the package. The following procedure can help you remove the Roundcube package and install the version appropriate for your cPanel version.
Procedure
- Access the server's command line as the 'root' user via SSH or "Terminal" in WHM.
- Uninstall the
cpanel-roundcubemail
package.- RHEL-based systems
rpm -e --justdb --nodeps cpanel-roundcubemail
- Ubuntu
dpkg -r --force-depends cpanel-roundcubemail
- RHEL-based systems
- Move aside Roundcube's folder.
mv -v /usr/local/cpanel/base/3rdparty/roundcube{,.$(date +%s)}
- Use the
check_cpanel_pkgs
script to reinstall Roundcube./usr/local/cpanel/scripts/check_cpanel_pkgs --fix
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