Within a cPanel account, the Zone Editor only displays and allows the creation of A, CNAME, and MX DNS records and doesn't allow the creation of AAAA, CAA, SRV or TXT records.
The Feature Manager in WHM has two Zone Editor options that can be enabled to allow both simple and advanced DNS record editing.
You or your provider will need to log into WHM and enable the advanced option.
- Log into WHM
- Navigate to the "Feature Manager" via the sidebar
- Enable "Zone Editor (AAAA, CAA, SRV, TXT)" for the feature list in use by your user.