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DNS cluster connection error (Could not communicate with remote API server. )

Steven Sublett
  • Updated

Symptoms

Accessing the WHM DNS Cluster interface shows the following error:

Could not communicate with remote API server

The cPanel error_log will show the following error:

[2021-09-04 00:57:37 +0200] warn [-e] Could not connect 
to https://203.0.113.2:2087/json-api/batch: 
Connection Timed Out at 
/usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/cPanel/PublicAPI.pm 
line 259

Please note: 203.0.113.2 represents the DNS cluster member IP address.

 

Description

When accessing the WHM DNS Cluster interface, a status test is performed between cluster members. This process has a timeout of 7 seconds. Any server taking longer than 7 seconds to respond will display an error message. This error does not affect functionality as it is only the result of a status test.

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-46346. Follow this article to receive an email notification when a solution is published in the product. 

 

Workaround

You can ignore this error as the DNS cluster continues to function when the status check fails.

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Comments

1 comment

Date Votes
  • Kyle Pinkley cPanel Staff

    Update: RE-600 is solved in the following WP Squared version(s) and newer:

    0

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