Symptoms
Exim won't start and the following error is logged:
systemd[1]: exim.service: Failed with result 'protocol'.
Description
This occurs due to missing data in /etc/sysconfig/exim. The expected data is saved to /etc/sysconfig/exim.dpkg-dist. The missing data results in the 'protocol' error.
We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-46038. Follow this article to receive an email notification when a solution is published in the product.
Workaround
Run the following commands as the root user via SSH:
mv /etc/sysconfig/exim{,.$( date +%Y%m%d )}
mv /etc/sysconfig/exim.dpkg-dist /etc/sysconfig/exim
Comments
1 comment
Update: CPANEL-46038 is solved in the following cPanel & WHM version(s) and newer:
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