Thomas Payne
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Articles
Recent activity by Thomas Payne-
WHM Showing tmp resize reboot needed notification, but no changes to /tmp were made.
SymptomsWhen changes are made to the WHM // Tweak settings menu checks are performed to validate various aspects of the service, one of which governs if a reboot is needed due to a resize of the /t...
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Eximstats / Track Delivery not updating.
SymptomsThe Home / Email / Mail Delivery Reports within the WHM are not updating. Additionally, the following can be found logged within the tailwatch log /usr/local/cpanel/logs/tailwatchd_log:CONF...
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Inconsistent validation of max_email_per_hour value for cPanel users.
SymptomsThe account creation API fails to create a cPanel account with a higher "max_email_per_hour" then what is configured in WHM for max emails per hour. However, it is possible to update limits...
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Published Sitejet websites missing resources, image directory only contains "dummy.png"
SymptomsAfter publishing a website using the Sitejet Builder, the image resources are missing from the published site, when reviewing the images directory only one file named "dummy.png" is present...
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Live Transfer does not suspend accounts when "Update DNS Zone" option is disabled during transfer.
SymptomsWhen the "Update DNS Zone" option is disabled in Transfer Tool and "Live Transfer" is used. You find that after a transfer that the account on the source server has not been suspended, yet ...
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cPanel password resets made in WHM do not update cPanel users database grants file.
SymptomsUpon resetting a cPanel users password, you find that the users database grants file does not get updated. This can result in restores of the cPanel account restoring an older password for ...
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Can't add db user to db due to ER_PASSWORD_NO_MATCH error
SymptomsAdding a database user to a database results in the following error, or similar:CONFIG_TEXT: The system received an error from the “MySQL” database “mysql”: ER_PASSWORD_NO_MATCH (Can't find...
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Transfer Tool's "apply to other selected accounts" button does not apply "Update DNS Zone" option to other selected accounts.
SymptomsIn the cPanel Transfer Tool, when selecting what accounts to transfer. When disabling the "Update DNS Zone" option in the drop down menu for an account, and selecting "apply to other select...
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Archived emails are unable to be viewed within Roundcube after update to cPanel 132.
SymptomsAfter updating to cPanel version 132, Archived emails are no longer accessible within RoundCube. The emails are still archived and exist within the file structure, but RoundCube is unable t...
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Incorrect email disk usage due to duplicated INBOX mailboxes
SymptomsAn email account's disk usage is higher than what is actually used, unrelated to mail compression and hard links. The email account also has a mailbox under it with an INBOX prefix, and the...