Move New Spam to a Separate Folder (Spam Box) missing in cPanel Spam Filters interface

Symptoms

When navigating to "cPanel / Spam Filters", the "Move New Spam to a Separate Folder (Spam Box)" option is missing.

Description 

In order to use "Move New Spam to a Separate Folder (Spam Box)", both of the following must be true.

• "Enable Apache SpamAssassin™ Spam Box delivery for messages marked as spam (user configurable)" is enabled.
• "Apache SpamAssassin™ Spam Box" feature is enabled for the feature list used by the cPanel account.

Workaround

1. Navigate to "WHM / Server Configuration / Tweak Settings".
2. Select the "Mail" tab.
3. Ensure the "Enable Apache SpamAssassin™ Spam Box delivery for messages marked as spam (user configurable)" setting is set to "On".
4. Click the "Save" button at the bottom of the page.
5. Navigate to "WHM / Account Information / List Accounts".
6. Search for the affected account.
7. Click the package link under the "Package" column.
8. Click the "View" link in the "Feature List" row.
9. Ensure the "Apache SpamAssassin™ Spam Box" feature is checked.
10. Click the "Save" button at the bottom of the page.