Getting Started With cPanel Licenses

cPanel's VPS licenses are called Cloud Licenses and the Dedicated license is called Metal Licenses.

The cPanel & WHM Metal license version is designed to be used on a full dedicated server in which 100% of the hardware is allocated to the operations of that machine.
 
The cPanel & WHM Cloud license is for VPS and cloud instances and is designed to be installed within a virtually supported environment. For example running on virtualization software such as:

• KVM

• Virtuozzo™

• VMware® Server, VMware® ESX Server

• The full list can be viewed here: cPanel Docs: Virtual environments

NOTE: Cloud Licenses are not compatible with Dedicated/Metal Servers

What types of licenses are available?

Note: Pricing valid beginning December 16, 2024

Solo  (1 Account): $26.99 a month -

With a cPanel Solo® license, WHM users can manage a single cPanel account from the WHM interface. This license allows users to upgrade from shared hosting to a single-account (Solo) Cloud-based hosting solution. Its cost makes it a great entry point for many new or returning cPanel & WHM users.

 The Solo Cloud license is not compatible with Dedicated/Metal Servers.

Admin (5 Accounts): $32.99 a month -

With an Admin Cloud license, WHM users can manage up to 5 cPanel accounts from the WHM interface.

Pro (30 Accounts): $46.99 a month -

With a Pro Cloud license, WHM users can manage up to 30 cPanel accounts from the WHM interface.



Premier (100 Accounts): $65.99 a month - (Bulk Accounts above 100 are $0.45 extra per month.


With the Premier Cloud, WHM users can manage up to 100 cPanel accounts from the WHM interface, with the base license. This license is the only license that is compatible with Dedicated/Metal Servers

Purchase Completed-What's next?

To get started with a Trial or Purchased license, the software will need to be installed. This can be completed by following the steps in this article:

How do I install cPanel?

Once installed, You will log into your WHM using this information:

How-To access cPanel, WHM, and Webmail - Please note that your WHM username and password are the same as your server root username and password.

Once you have logged in, you can create your first cPanel account using the steps in this article:

How to create a cPanel account

What is an account for licensing?


Each server instance requires its own license. The type of license depends on the server system and the number of accounts that are hosted on the server.

An account is another term for a cPanel user account that manages websites, files, domains, and email accounts. Hosting providers create and manage cPanel accounts through WHM. WHM reseller accounts are included as an account. Accounts are created under Account Functions in WHM. 



cPanel does not limit the domains on a cPanel account. The amount of license accounts depends on how the domains are distributed across individual cPanels under the WHM.

After your account has been created, you will be able to log in to cPanel, locate file manager, and upload your files. Additional information can be found here: https://docs.cpanel.net/installation-guide/whm/

 FAQ:

Why did my license renew on the 1st when I purchased it on a different date?

cPanel's monthly "Billing Cycle" begins on the 1st day of each month and ends on the last day of that month. Your primary credit card on file will be automatically charged at the end of each Billing Cycle for each of your active monthly licenses until the license is canceled. 


Why did I not receive a prorated discount when I renewed my license?

As cPanel's monthly "Billing Cycle" begins on the 1st day of each month CST and ends on the last day of that month, based on the Activation Date, your first invoice may be prorated depending on when the Activation Date occurred during the Billing Cycle. Thereafter, your primary credit card on file will be automatically charged the full price of the license at the end of each Billing Cycle.

How do I cancel my license immediately?

To cancel a license purchased through the cPanel Store follow these steps:

1. Log in to your cPanel Store account
   
2. Go to Orders/Licenses then View My Licenses
   
   
3. On the far right of the line which includes the IP of the license you wish to cancel, click on Active
4. Click Request Cancellation
   
   

Refund Eligibility

There is a 72-hour refund period for all new cPanel license purchases. If you cancel your new license within 72 hours of purchase, please email cs@cpanel.net to request a refund. Refunds can take 5-10 business days to complete. If you do not receive your refund after 10 days, please submit a request to our Customer Service Team. 

If you are outside the 72-hour refund period, the license will remain active through the last day of the month. You will see the license status in your store account as "Pending Cancellation". On the 1st of the next month, it will automatically cancel and you will no longer be billed. You will also receive a confirmation email that the license was canceled.

Note: Once the license has been canceled, the IP will be suspended from the monthly billing for a period of 30 days.